At OurMoments, all products and experiences available on our platform are completely digital in nature.
We do not sell or ship any physical products.
Once your payment is successfully completed, your personalized digital experience is usually generated and delivered instantly or within a few minutes.
Delivery may happen through:
Most digital experiences are delivered immediately after successful payment confirmation.
In rare situations involving:
Delivery may take slightly longer than usual.
Since OurMoments only provides digital products and experiences:
Customers are responsible for providing correct email addresses or contact information during purchase.
If incorrect details are provided, delivery delays may occur.
For assistance, contact us at:
Email: support@ourmoments.live
If you experience any issue accessing your purchased digital experience, please contact our support team and we will assist you as quickly as possible.
For any delivery-related questions or support:
Email: support@ourmoments.live